Privacy Policy

Scope

This policy explains how personal data is collected and processed when you use Basswin services on web and mobile.

Data we collect

• Account data: name, date of birth, contact details, country.
• KYC/AML data: ID document, proof of address, proof of funds where required.
• Technical data: device, IP, logs, cookies, diagnostics.
• Transaction data: deposits, withdrawals, bets, game sessions, bonus usage.
• Support data: chat, email, calls, attachments.

Legal bases

• Contract performance for account and gameplay.
• Legal obligation for AML/CTF and responsible-gaming duties.
• Legitimate interests for fraud prevention and service security.
• Consent where required for marketing or non-essential cookies.

Purposes of processing

Account management, age/identity verification, payments, risk monitoring, responsible-gaming tools, support, analytics, compliance.

Cookies and tracking

We use necessary cookies to run the site and optional cookies for performance or marketing where permitted. You can change preferences in your browser.

Data sharing

With payment and KYC providers, fraud-prevention services, hosting and analytics vendors, and where legally required by authorities.

International transfers

Data may be processed outside your country. Appropriate safeguards (e.g., contractual clauses) are used where applicable.

Retention

Account, KYC, and transaction records are kept for the periods required by AML/CTF and tax laws, then deleted or anonymised.

Your rights

Where applicable: access, rectification, deletion, restriction, portability, objection, and withdrawal of consent. Exercising rights may be limited by AML/CTF duties.

Security

Administrative, technical, and organisational measures are applied to protect data. No system is immune to risk.

Minors

Services are for 18+ only. We do not knowingly process data of minors.

Contact

Support: live chat · [email protected] · +44 1294 620814.
Use these channels for data requests and privacy questions.

Changes

We may update this policy. Material changes will be signposted on the site.